'Oh, that was nine months ago…': Karen demands for hotel to find her lost phone charger, writes scathing online review

Author image for Ben Weiss
Ben Weiss • Writer and Editor
Nov 26, 2023 2:00 PM EST

Ma'am, just get a janky $10 phone charger from CVS and move ON! Some Karens do not understand the concept that there are limits to how long one can complain about something, especially something as replaceable as a phone charger. Now, if you're like this Karen and you're really just trying to get access to a free charger, there is a much better way of going about this. For instance, she could have just asked the front desk agent if there was a charger she could borrow for an hour or so. But like many Karens, the notion of approaching a situation like this with kindness is not one that was on her radar.

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  • 01
    "Lady lectures me and demands to speak to the manager"
    via Kirill

  • This thread was posted to Reddit's r/TalesFromTheFrontDesk subreddit by u/Other-Cantaloupe4765, who worked at a hotel where the Lost and Found policy was set in such a way that if an item was not claimed after 90 days, it could be claimed by an employee. Not only was this misplaced item easily replaceable, but it also was misplaced more than 90 days ago and there was no record of her complaints. Keep scrolling below for the full saga and to see how this Karen spoke to the manager and vowed to write a scathing online review. For more content like this, check out this week's top Karens. 

  • 02
    El r/TalesFromTheFront Desk. Posted by u/Other-Cantaloupe4765 4 hours ago Lady lectures me and demands to speak to the manager about a phone charger she left there... nine months ago
    via u/Other-Cantaloupe4765
  • 03
    Like all hotels, we've a lost and found system because people leave things behind all the time. The item is bagged, labeled, sorted into a storage box based on the floor it was found on, & then the information is written in a binder so we have an easy way to know exactly what's in our lost and found bins. I'll abbreviate Lost & Found as "L&F" for the sake of brevity.
    via u/Other-Cantaloupe4765
  • 04
    We keep L&F items for 90 days. If they're not claimed by that time, they become property of the hotel & are typically claimed by whichever housekeeper wants it. If no one wants it, it's thrown out. The number one items left behind are phone chargers. Most people don't bother calling and asking for them to be returned, so after 90 days, they get put in a drawer in the office for the employees to use & to lend out to any guest who forgot their own charger.
    via u/Other-Cantaloupe4765
  • 05
    So Kathy comes in with her husband. I greet them, start checking them in and everything, & then Kathy says, "I left something here during my last stay and I never got it back." "Oh! I'm sorry, what was it?" "A phone charger."
    via u/Other-Cantaloupe4765
  • 06
    Okay. So I try looking up her last reservation, but for some reason, the system ain't havin it. Name, phone number, email address...
    via u/Other-Cantaloupe4765
  • 07
    nothing I search is bringing up any results. I ask Kathy if she remembers the room number or dates she stayed. She said no, but "she spoke to the manager on the phone multiple times when she first left it there & he said he'd ship it back to me but it never arrived."
    via u/Other-Cantaloupe4765
  • 08
    Right, okay. "Well, I'm sorry, but nothing is coming up in my search results rn. I can look a bit harder later on when we aren't so busy." "It's very unprofessional for you to not have any record of our last stay."
    via u/Other-Cantaloupe4765
  • 09
    Lady... obviously we do have a record, but it's hard to find when the name isn't turning up results & I don't know what date or room number you stayed. "I understand, & I'll do my best to find it when I have a few minutes. I can call you when I find something, okay?"
    via u/Other-Cantaloupe4765
  • 10
    She went to her room, but not ten minutes later she calls the desk to ask me if I've found her reservation yet. My sister in Christ I haven't even had a chance to breathe yet.
    via u/Other-Cantaloupe4765
  • 11
    I tell her no, but I'll call her when I do. She asked if I could physically go back to the L&F & look through everything to see if I can find her charger. Ma'am, what in the "do you remember what room you were in last time or what date you stayed?"
    via u/Other-Cantaloupe4765
  • 12
    She half scoffs/half laughs and says, "no! Of course not! You don't need that information to find my charger!" "Well, that's how our L&F is organized, so I either need that or I need to see your reservation, which I haven't had a chance to find yet."
    via u/Other-Cantaloupe4765
  • 13
    "Can you search by my rewards number?" "Yes, but I've already tried that." "No no no, my old rewards number from my old phone number."
    via u/Other-Cantaloupe4765
  • 14
    Why no, that didn't cross my mind. She read it off to me, & her reservation popped right up. And I don't know I expected, but it sure wasn't a reservation from February 5th. I stared at it & blinked for a second wondering if she was kidding me. I asked her if the date sounded correct, & she said, "yes! That's it!"
    via u/Other-Cantaloupe4765
  • 15
    My Sister in Christ. What the That was 9 months ago. I even said, "oh, that was nine months ago..." "I know that. I told you I spoke to your manager multiple times & he promised to ship it back but he never did." "I uh, let me check our L&F log real quick. Please hold."
    via u/Other-Cantaloupe4765
  • 16
    So I went back & looked at our L&F binder, & there wasn't even anything logged in there. Not a single phone charger on that day or the next. Which also means that the manager wouldn't have sent anything back because nothing was found in the first place.
    via u/Other-Cantaloupe4765
  • 17
    I pick up the phone again & tell her. She's angry & says that I actually need to go back to the L&F closet & look through everything to make sure. "There's nothing documented about you leaving a charger behind. & even if you did, we get rid of items after 90 days."
    via u/Other-Cantaloupe4765
  • 18
    "You're telling me you threw out my personal property? That you just get rid of things like that? That's irresponsible, unprofessional, & disrespectful to the person whose property it is. You should be keeping things until people come back for them."
    via u/Other-Cantaloupe4765
  • 19
    Yeah sure, Kathy, because who knows when Gertrude IV might call & demand to have her toenail clippings from two years ago returned. It's not feasible to keep all L&F items forever.
    via u/Other-Cantaloupe4765
  • 20
    "I understand, but that's our policy here. I can pass this on to the manager who will be here tomorrow morning if you'd like." "I'd like for you to go look for my phone charger." "I sa-sigh. Is it a regular iPhone charger?"
    via u/Other-Cantaloupe4765
  • 21
    "Yes, it's an iPhone charger." "Well I'll give you another one if you want to stop by the desk sometime today." "Fine. I'll be down in a few minutes."
    via u/Other-Cantaloupe4765
  • 22
    So I pulled one out of our drawer, made sure it was clean, & waited for her to come down. I thought this would be the end of it. But alas...
    via u/Other-Cantaloupe4765
  • 23
    I give the charger to her & she stands there lecturing me about how unprofessional this whole situation is & how irresponsible we are. & then she says she'll be speaking to my manager in the morning.
    via u/Other-Cantaloupe4765
  • 24
    I texted my manager a heads up so he didn't end up ambushed unexpectedly by this woman in the morning.
    via u/Other-Cantaloupe4765
  • 25
    Sure enough, the next morning, she comes down to talk to someone. It happened to be my FOM, who told her the same thing I did the night before. After this lady yelled at her some more, she went & got our L&F binder & dropped it on the counter. "Look, see the dates here? There's no mention of any charger found on those dates."
    via u/Other-Cantaloupe4765
  • 26
    "But I spoke to a man who said he'd ship it to me!" FOM goes and gets GM, who says, "ma'am, I'm the only man who works here, & I didn't speak to you about shipping a charger." "Well you're not the man I talked to! It was a different man!" "I'm the only man who works here. Didn't the agent from last night give you another charger?"
    via u/Other-Cantaloupe4765
  • 27
    "YES, SHE DID. But that's not the point! This entire staff is handling this extremely unprofessionally. You're all unprofessional, disrespectful. I didn't want to have , & to write a bad review, but I can see I'll have to."
    via u/Other-Cantaloupe4765
  • 28
    FOM tells her that's fine and says "have a nice day!" She left, but I can guarantee you that she did not have a nice day. I can't wait to read her review. That'll be worth a good laugh.
    via u/Other-Cantaloupe4765
  • 29
    Sussler 4 hr. ago I forgot my charger cord on a trip to Oregon. I asked at the front desk if they had one I could borrow. They grinned and produced a whole box full of chargers and cords and told me to take my pick.
    via u/Other-Cantaloupe4765
  • 30
    soonerpgh 4 hr. ago "May I borrow one of your 55 leftover phone chargers, please? I was an idiot and left mine at the last hotel."
    via u/Other-Cantaloupe4765

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